Floor Box Custom Refinishing Policy
Arnev Products floor box cover refinishing policy
What products can be refinished?
We can only refinish any NEW metal floor box covers purchased for Arnev Products, Inc. No plastic covers will be accepted. If the metal cover has a plastic receptacle or plastic part that cannot be taken out before refinishing, we cannot refinish those types of covers. This custom finish is not suggested for a high-traffic area in your floor, so please check the location of the floor box in your room. If this is in a high traffic area, we cannot warranty this custom finish, sorry!
What is the cost of this refinishing?
How do we start the refinishing process?
Can I send my own new covers not purchased from another company?
NO! we cannot refinish a cover purchased from another company, sorry! This is a courtesy for our own customers, and no exceptions are accepted.
How long does it take?
The entire process can take up to 6 weeks to complete. There are NO RUSH ORDERS on this refinishing process, sorry! We cannot start until we receive the signed refinishing agreement back from our customer.
What happens in week 1?
We send the floor box cover along with all screws to our finishing company in Rhode Island, and if a complete assembly is purchased, the box that mounts in the floor will be sent to you along with all mounting hardware for your installer to get started with the installation right away, or for you to keep the box when you are ready for the installation.
What happens in week 2 and week 3?
Our finishing company will strip the lacquer off the metal cover and start the process for the refinishing. This process does take approximately 2 weeks with possible zinc or pewter coatings and curing times on the finish.
No tracking information is available until the items are being shipped back to you, sorry! So please, if you call to ask us for the tracking, we may not have the information if it has not shipped. So, please check with us after 5-6 weeks after we have received your signed finish agreement choice, as we have no information until that time.
If you have any other questions, you can always call our customer service at 800-260-1181.
Thank you for your order, and you will love the new floor box finish.