Our Return Policy, terms and ordering info
For over 25 years, Arnev Products, Inc. has been known for high quality switch plates and all other accessories for our excellent customer service.
We feel confident that you will be pleased with your purchase and the service you receive. However, if you are not completely satisfied, you may return or exchange most items within 30 days of receipt. Within 30 days of delivery of your order, we will be happy to send you a replacement, or refund your money, less the shipping charges and the restocking charge. Products and/or orders returned, which our staff have determined to be damaged when out of the control of Arnev Products, Inc. a/or is in non-re-stockable condition, will be returned to the customer, at the customers expense.
However, there will be restocking fees of 15% on most all of our product ordered due to the cost of repackaging or responding and with all the paperwork for inventory control restocking. THERE IS A 20% RESTOCKING FEE ON ALL GLASS PRODUCTS, ALSO DUE TO THE REPACKAGING AND INVENTORY RESTOCKING NEEDED.
About Discounted Orders with a dicount coupon: Please note that all discounted products with a discount coupon are not returnable or refundable, unless defective!
Also please have these insured for the value of the content as these are glass, so wrap them up in the same manor they arrived.
Wooden switch plates are all custom made to order, and if there is a problem we will correct the problem or manufacture them once again. There are no returns on any custom wooden switch plates, sorry! So please read our size chart here /sizes-custcare-faq.html to make sure these will fit properly.
Floor Box products and covers are not refundable if past 30 days of delivery date.
For your information, all Floor Boxes & custom finished floor box Covers, Custom wood switch plate covers, 38 custom finished switch plate covers, custom laminate finished receptacles and switches, and accessories are not refundable if past 30 days of delivery date, but we may give a store credit if returned after the 30 days of delivery, depending on the products and the time frame of no more than 90 days of receipt of the products. We will not refund on orders over 30 days unless authorized by the management.
You must contact Arnev Products Customer Service at 800-260-1181 to receive an RMA (Return Merchandise Authorization) number. No credits will be issued for items returned without an RMA (Return Merchandise Authorization.)
We request that if you are uncertain about a finish, we may be able to supply a finish sample chip for you, or you can purchase a sample chip of most of our finishes.
No credit will be given on custom finishes, or custom finished metal switch plate products, even if ordered incorrectly.
Once a custom finish is applied to a unfinished wood switch plate, custom cabinet hardware, laminate finished receptacles and switches, custom finished floor box covers, as there is no way to correct this or to return these items to our vendors for an Arnev company credit. Thank you for your understanding.
EXCEPTIONS: No restocking fee for defective or damaged merchandise, or if you were sent products different than the ones on your order form.
DEFECTIVE, DAMAGED or INCORRECT ITEMS
All defective, damaged or incorrect items will be replaced at NO CHARGE
If you ordered incorrectly, when you call, a new order will be processed and we will ask for your credit card, as we do not keep that information, and you will be charged again. Credit will be given once the item is returned, less shipping and restocking fee after inspection by our staff for no defects. All shipping is the customers responsibility.
OTHER: Some of the items not listed above are shipped direct from the manufacturer and may be covered under a separate manufacturer warranty and return policy. However, you must call Arnev Products Customer Service to receive clarification (800-260-1181). At that time, we must get a return number from the manufacturer before they will accept an order, and you will be given the address where to send the products for return.
Items must be returned in a BOX with appropriate padding. No padded envelopes will be accepted.
After 10-5-2018 Send box to:
Arnev Products, Inc.
11521 Seminole Road
Dunnellon, FL 34431
with the return merchandise number (RMA#) clearly displayed on the outside of the box.
The return must be insured for the value of the contents. A credit (minus any fees listed above) will be issued to your account upon receipt of returns following this procedure. Please allow two weeks to process a return……..Arnev Products, Inc. 800-260-1181