Testimonials

Customer Comments and Testimonials

With all the companies out there selling their switchplates, we think it's important to tell you that our products are manufactured from the highest quality metals, quality finishing powder paint materials, and that you will receive the utmost in quality customer service when purchasing our switch plates.

Our guarantee of complete customer satisfaction with all of our products is very important to us. If you're not satisfied for any reason with our products, you can send the switchplates back within 30 days for a full refund of the original purchase price. However, we do understand that sometimes you will order products well before the construction job is completed, so if there is a change in electrical configurations, or some other changes made after you've purchased, we will consider your request, and do everything we can do to get you the switchplates you need to complete the construction or remodeling job.

We could tell you how great our customer service is, but don't take our word for it! We feel that is best left to the people who can really attest to our customer service and the quality of our switch plates - our satisfied customers. So, we've placed these unsolicited comments we received from our customers for you to judge for yourself.

These are comments from folks who took the time to write a sentence or two about our customer service, and the quality of our switch plates. All of them are very much appreciated, and we hope this will help you when making your decision to purchase a very important part of your decorating or remodeling accessories, "Switchplates". 
 
 
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Thanks for the beautiful job Arnev Products did with the screw-less wall plates custom manufacturing.  All of the 70 plates we ordered are simply great, an we have stained them all and they are now ready to install.   OCS Builders Group, LLC (www.ocsbuilders.com) will be ordering these again in the near future.  

 

Thanks for all your help...........James Fendt (jfendt@ocsbuilders.com)

Carle Place, NY

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We received our outlet covers and the switch plates in your Brushed Nickel finish. The product is outstanding, we are highly satisfied with the plates.
 
Thank you,
 
John Lowery
Alabama
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I just received in the mail the wood switch plates you made for me for order 61681.  I just want to say, wow!  Beautiful craftsmanship!  Very, very nice. I can't wait to stain and seal them.  They are going to look great and will match my cherry vanity perfectly.  
 
Thank you.  
Mike Briguglio  
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Everything you made was PERFECT!!
 
Thanks so much,
 
Joyce Schwartz
Texas
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I absolutely love your products...I ordered from you before. They are gorgeous!!!  Will order more when I decorate the master bedroom. Have all your switch plates in living room, dining room, foyer, hall, and two other bathrooms. The ones I'm waiting for are for the master bath... love em!!!
 
 
Nancy Cicinelli
Florida
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The switchplates I ordered look great! I was nervous ordering them custom online...wondered how exactly they would look and would the color stain be a good one. They were expensive but worth the money! They turned out fantastic. Great stain color and finish. Thank you so much for making them.
 
Sue Brandau
Alabama
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I justed wanted to say thank you for the prompt delivery of the product I ordered over the weekend. Not only was the delivery fast the product is perfectly made and exactly what we needed to finish our bathroom remodel. I hate to admit that it was on of the last things needed to complete the remodel which was finished over 2 yrs ago. It was impossible to find a 3 switch plus outlet plate. Thanks for supporting Made in America. I work for a small company that is 100% Made in America and we are darn proud of it. You guys rock.
 
Helene Tozier
Alabama
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Got the plate yesterday. Well worth the price.  Pictures on the website do not do it justice.
Christopher and Michelle Bowes
Akron, Ohio
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Since I have been on the internet (1990) I just wanted to say that you really have a good website. Easy to find things, good descriptions, good images of the products. IT IS RARE to find websites to purchase items as easy to use as yours. I am building a new home and will be back later this year to buy some stuff from you.
 
Dan
Rochester Hills, Michigan 
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Just recieved my switchplates in the mail. They are wonderful! We have just finished renovating our kitchen and they were the perfect final touch.

ek

Elaine Kindl
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I just received my order that I placed on 5/12th.  Today is the 14th.  I am so impressed with your quick and courteous service.  The switchplates are great too.  I have been trying to remodel my home which has been a frustrating project.  Thank you so much for filling this order so quickly, if only I would have had that much service on my other projects.......Ruth Ann Grishkat
 
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The order arrived a little while ago.  To say that special plate fit like a glove would be an understatement, but it did fit.  You're terrific.
I told at least 20 of my friends and associates about how you went out of your way to help me with this insane problem. 

Hopefully it will result in orders, but either way...THANK YOU.

P.S. I've attached pictures of them on the wall.  Perfect.

Capt. Ed McTiernan
100GT Master NC since 1988

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GREAT JOB ! ! !   It's not too often that on line ordering especially for an odd-ball item goes this smooth.  I was shocked when my order arrived in 3 days, was exactly what I wanted and the price was good.   Keep up the good work,   Nick Vloyanetes Brick, NJ

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Hello ...   The outlet covers I ordered from you on Saturday arrived today, and they are beautiful!  They'll be the perfect complement to my new kitchen.   Thank you so much for your prompt, courteous service.  Right after placing my order online, I realized I had made a mistake.  When I called to correct the order, the man I spoke with was very friendly and helpful.   You get five stars from me ... and I'll be back!  

Sincerely,  

Elisabeth B

St. Louis, MO


I received your custom wood face plates. I am so thrilled by the craftsmanship and quality of the product. Please let the person know that made these how happy I am with the work put in to this. I see so much poor craftsmanship these days. And I was not expecting face plates this nice. They are great and will work perfect for my needs.

Suzan McClure
Leber Coach Mfg.


I just ordered rocker type Terra Cotta switchplates and in two days they arrived exactly as ordered as to color and size, even more beautiful than the pictures. Thank you for such great service and I look forward to placing future orders.

Doris Goldstein, Delray Beach, Florida


Good Morning,

I received my order yesterday and was very impressed. Your product was exactly as described, the quality of the brass is excellent, and the order reached me within days.  It's rare for me to be this impressed with an internet order or a company, so I thought I should write this one down and let you know.  Electrical covers to me are the "jewelry" in any well done room, and yours shine.  I hope I have an opportunity to order from you again.

Sincerely,
Douglas Jackowich
Bahama, North Carolina


Hello,

I wanted to send a quick email to express how happy I am with your service and products.  Placing my order for switchplates on your website was very simple.  The communication was superb from start to finish and the shipment arrived very quickly and very carefully packaged.  The switchplates are of very high quality and I am delighted with them.

Thank you so much!
Megan Nickerson


Wonderful!  A company that works on Saturday.  Thank you.  I've looked a
long time for this outlet cover.  So glad I found one.

Sincerely ,
Tammy England


I received the switchplate.  Thank you, it fits real nicely.

Nicole


Thanks, they look great.  I will be busy installing them this weekend.

Thanks again,
Tom


Thank you for asking about my order.  When I was ready to enter my Mastercard info, I noticed there was no "secure website lock" indicator at the bottom of the screen.  No problem - I just called my order in the following day.  Patti Evans was your customer service rep which assisted me.  When I gave her my card info she emailed me back that it would not go thru.  Since I work at the bank which issued the card I could see that the expiration date was input incorrectly causing an "expired date" denial.  Your card services company had reversed it because their system could not handle an expiration date that far into the future (02/11).  I assume they thought the info I had given was incorrect and reversed it causing the denial.  I explained to your service rep - Patti - that your card services company was out of Mastercard regulation compliance by not being able to take an expiration date that far into the future.  Very soon, I had another email from Patti that your card services company was taking care of the problem and I also saw an approval come across on my Mastercard.  I emailed Patti that she was the best customer service rep I had ever worked with. Your company should be proud of your customer service! This email to me with your concerns as to why I did not finish my order is another fine example of your service.

My husband and I remodeled our bathroom and could not find a brass triple rocker switch plate. We searched on the internet and finally hit on your website. Your website was very organized, pictures were good and your selection is just what we had been looking for. Locally, we had looked at Lowe's and Home Depot in Hutchinson, Kansas. They only carried up to double rocker switch plates. We are planning a thousand foot addition to our home in the spring and your website is now on our list of favorites to shop on the internet.

Thanks again for such good customer service. Don't let any CEO let you cut back in that area. It seems too many companies have tried to save budgets in this area and don't realize the public is willing to pay a little extra for good, prompt service and a quality item. Your customer service rep saved a sale and created a repeat customer.


Thank you,
Bonnie Cornelius


Dear Mr. Evans:

We are delighted that you have such a product.  The majority of switchplates are going in renovated bathrooms which have been done in 1920s style Victorian tile.  I believe that they will look great with the tile installation.

My Thanks,
Clark Cummings


Love them and I will order more wall plates as our repainting begins again after the holidays.

Thank you so much!


Hi,

Everything arrived and I am happy with the light switch plates.  We put them up right away!  Happy holidays to you!


Thank you so much for the promptness of my order. I love the switchplates. I used Yahoo to find your Web site and I was searching for "country switchplates". Your site was the only one I could find what I was looking for. I am very pleased.

Katherine Smithwick


To Whom It May Concern ,

I am writing to let you know that I just received my first order from your company today and am THRILLED with your light switch plates!  Not only are the materials and construction of the switchplates top quality, but the delivery service was
SUPER fast (I ordered on Sunday night and received on Thursday) ...not to mention that the "punched heart" design looks wonderful in my kitchen!  It was truly a pleasure doing business with your company and I wouldn't hesitate to order from
you again.

Thanks for everything.

Kathy Brayton
Chester, MD


The switchplates came today, they are all in place in my "new" kitchen, and they look fantastic!!!! Thanks much!


I just received my order.  The switchplates are just beautiful, thank you!  To answer your questions, I use MSN search, the keyword I used was southwestern switchplates, and yes - I sometimes click on the advertisements.

From Sandi


Thanks so much.  I will refer you to my friends....


Hello :

I got my order in the mail yesterday & installed all of the switchplates.
They are great & I just wanted to thank you for your first class service.

Thanks
Betsy Loewen


Awesome turn around time.   Thanks!!


I received my order and I love the switch plates.

Thanks!

Mona Harris
Project Manager - Northeast


Thanks, I received the wall switch plates and they are just what I was
looking for.

Regards ,
Jim Clark


Just a quick note to let you know that I love the wall plate.   It is
very attractive and I am very pleased.  Thank you so much.  I am so glad I
found you on the web.  Take care.

Christine Tedesco


The light switch plates came today, they are all in place in my "new" kitchen, and they look fantastic!!!! Thanks much!

George and Bobby Siegle


I have received my switchplate (yesterday) and already put it in place.  It looks good.  I'm very pleased with it and will definitely consider your company for other orders.  Thank you for your attention to the order and keeping me updated on the shipment.

Sincerely,

Cara-Mia Jones


The switch covers worked great!  Thanks so much for your help.  We will keep the information about your company in our files for future reference as we continue our remodeling venture.
Sincerely,
Myra Maness


I appreciate your thoughtfulness and attention.  Thanks very much; I will be sure to pass along the name of your business to my friends and family! The light switch plates look great!  Have a nice holiday weekend.

Alicia


Hi, Received my order today! Super service, super products, I am totally
thrilled and satisfied and after we get the dining room and living room
painted, I will be back for more switchplates!

Thanks, Peggy


We got the switchplate yesterday.  Looks great!  Thanks !


Hi,

Just to let you know how pleased I was with the quality of your switchplates!

Much heavier than I anticipated.   Thanks!

Ellen Puopolo


My switchplate arrived Wednesday : ) (I meant to email you right away)   I love it...it just covers the whole.
Thank you for your professional and personal service....you and your company are the greatest.

I might still be interested in the porcelain switchplates... are they a smidgen wider?  I could use one a little wider.

Thanks again, Pam


Hi ,

We're very pleased with the polished brass punched heart switchplates
recently received from you.

Thanks again for the great service!

Jim Thorpe


Mr. Arnie Evans,

Today I received my second order of switchplates from your company, and again I was very pleased when I opened the package. They were the same top quality as my first switchplate order.
I am sure if I decide in the future to order more switchplates, I will always get that excellent quality you have set for your products.

Sincerely a very satisfied customer,

Mildred DiSpirito


Hi Arnie,

As
you can tell by my order, I am very pleased with the pewter switchplate.  It looks very nice on my granite kitchen counter, beside my stainless steel refrigerator.   I am sure I will be ordering more from you in the future, and I will pass on to my friends how helpful you have been.

Thanks, Janet


Mr. Arne Evans,

I just received the switchplate and I am very impressed.  You were right in saying I wouldn't be disappointed.  I am very pleased and I would definitely order more of your switchplates.  The promptness on my order was excellent.  It is nice to know that some companies still can be counted on.

Thanking you,
Bonnie Fero
Dunnellon, FL


I first learned about your products through a Yahoo search for tin switchplates. I checked other sites, but yours had a better selection and after ordering, I was impressed with the quality of your product. Similar products are flimsy and your pewter covers are heavy and thick-very nicely made and with great detail; some look like they were pressed out of a cheap mold on an assembly line, yours look like they are high quality and constructed with care! I will definitely continue to order from your site! Thanks!
Lori Johnson
Byron, NY


Fantastic, the light switch plates already arrived today.
Excellent product.
Excellent service.
Excellent web experience all around.

Thanks!


Your switchplates, we just love them!!

Baltimore, MD


Just to let you know that I just received my wall plates and they have exceeded my expectations.  I am so pleased that room by room, we will change them all over.  I will also be pleased to recommend your company to friends here in the area.  Anyway, just wanted to let you know how pleased I am.

Sincerely,
Cheryl J Schiess


HI! I received the switchplates today and I love them. Thanks so much!

Sincerely ,
Terry


Received the switchplates, and we love them!!

Thanks ,
Tara Hennessey


Thanks for getting back to me.  I am impressed with the manner in which you handle your customers.

I found you thru MSN - Switchplates.  I was happy to have found you as we have a few "odd ball" sizes and I could not find what I needed elsewhere.  

 

I am hoping I like the "punched border" effect.

Thanks again,
Debbie Lukasik


Arnie ,

I went to the PO today and they found the package!  We live on a gated property and we sometimes have problems with deliveries.  The PO usually leaves a redeliver notice in our mailbox but we never got one.  Thanks for your quick response to my email.  The switchplates are wonderful.  I put some of them up. And I gave the enclosed brochures to my friend to show his wife.  When we need replacements or more we'll order from you.

Doug G.


We received the switch plates today and they are already installed and look
great! Thank You! Jay


Thanks so much for the update--so far yours seem like a great company to work with--Diana Hock


Hello, We received our light switch plate order on 2-14.   I am very pleased with the appearance and quality. 

Thanks!


Good Morning :

I just wanted to let you know that I received my switchplates yesterday and was very pleased with the items.  I was very surprised that it arrived so soon.  Also, I was a little uncertain about doing business with a company over the internet that I didn't know, however, I received great service.  I will not hesitate to recommend your company to my friends.

Thank you very much. 

Sharon Carrillo


Dear Arnie,

Thanks for the catalog of your switchplates.  I also appreciate your prompt reply to my
message.

D. Williams
Peoria, IL


 
 

Light Switchplates by Arnev Products,Inc.