Our Return Policy, terms and ordering info

Switchplates Ordering Information:

Regardless of your method of payment, you can order switchplates and
switchplates from Arnev.com with our Secure shopping cart service.


Switchplates Payment Options:

Secure Credit Card Ordering:
You can order our switch plates in confidence with our integrated secure credit card authorization system. Some people are uncomfortable about transmitting their credit card number over the internet because of concerns about security. We believe that sending your information over the Net is no greater risk than letting your card out of your sight in a restaurant or store. This is why we have chosen X-Cart for our online shopping cart service. X-Cart's powerful secure server using Secure Socket Layer (SSL encryption) is ONLY used for ordering information. All ordering information (including credit card number) is routed to this secured server for maximum protection. No one at Arnev Products, Inc. ever sees your credit card number.

We accept Visa, MasterCard, American Express, and Discover, Google Checkout and PayPal. We process all credit cards through our secured shopping cart. We also have a secure credit card processing system with Authorizenet, and use our secured credit card server X-Cart processing software. We must get BOTH authorization and address verification in order to process your order. Please be sure that the Billing Address listed when paying by credit card is the same one on file with the credit card company (where your bill is sent). If it is not the same, this will delay your order for our light switchplates, as we cannot process it until the correct information is received. However, they can be shipped to a different address just by filling out the "Deliver To" section on our order form. We will contact you if we have a problem. Your credit card is not charged until the order is confirmed and shipped. This is our policy!  However, if you prefer not to send your credit card number over the Net, please feel free to take advantage of these other payment options:

Mail-in orders:
We also accept cashier's checks, money orders, and personal or company checks for our switch plates. However we will not begin preparing your order until we have received the payment. In the case of a personal or company check, your order will not be sent until the check has cleared. This generally delays the order by about two weeks. We do charge a $25 fee for bounced or NFS checks.

Phone Orders:
If you prefer to phone in and order, you may call us Monday-Thursday, 7:00AM - 5:00PM CST and Friday with a limited staff at 800-260-1181. We are generally in the office these hours, but may not be available to answer the phone if we are taking care of customers. You may leave a detailed message, and we will return your call as soon as we are free.

It is preferred that you place your order online, as all your information will be quickly and correctly entered and you will be able to track your order progress. If you have a question, please email us at arnev1@charter.net We check our email throughout the day and can generally get right back to you. If you have a more complicated question about light switch plates, and you would prefer discussing them on the phone, you may certainly call us.  If you have a special question about Audio Video floor boxes you can e-mail Lee Arnold at lee@arnev.com for his assistance.

As of 06/01/2016 this is our  Return Policy
For over 20 years, Arnev Products, Inc. has been known for high quality switch plates and all other accessories for our excellent customer service. We feel confidant that you will be pleased with your purchase and the service you receive. However, if you are not completely satisfied, you may return or exchange most items within 30 days of receipt.  Within 30 days, we will be happy to send you a replacement, or refund your money, less the shipping charges and the 20% restocking charge (covers box, packaging material, labor, restocking, etc.).  Products and/or orders returned, which our staff have detremined to be damaged when out of the control of Arnev Products, Inc. a/or is in non-restockable condition, and/or is performing as advertised, will be returned to the customer, at the customers expense.
 
However, there will be restocking fees of 20% on most all of our product ordered due to the cost of repackaging or responding and with all the paperwork for inventory control restocking.  
 
Wooden switchplates are all custom made to order and if there is a problem we will correct the problem or manufacture them once again.  There are no returns on any wooden switch plates, sorry!  So please read our size chart here /sizes-custcare-faq.html to make sure these will fit properly. 
 
Floor Box products and covers are not refundable if past 30 days of delivery date. 
For your information, all Floor Boxes, Covers and accessories are not refundable if past 30 days of delivery date, but we may give a store credit if returned after the 30 days of delivery, depending on the products and the time frame of no more than 90 days of receipt of the products.  We will not refund on orders over 30 days unless authorized by the management.
 
 Return proceedure
Contact Arnev Products Customer Service at 800-260-1181 to receive an RMA (Return Merchandise Authorization) number.  No credits will be issued for items returned without an RMA (Return Merchandise Authorization.)

We request that if you are uncertain about a finish, we may be able to supply one for you or you can purchase a sample chip of most of our finishes.
                   
No credit will be given on custom finished glass, or custom finished metal switch plate products, even if ordered incorrectly. 
 
Once  the custom finish is applied to a glass switchplate, there is no way to correct this or refinish the product.  Thank you for your understanding.
EXCEPTIONS:  No restocking fee for defective or damaged merchandise, or if you were sent products different than the ones on your order form.
 
 
DEFECTIVE, DAMAGED or INCORRECT ITEMS
All defective, damaged or incorrect items will be replaced at NO CHARGE

If you ordered incorrectly, when you call, a new order will be processed and your credit card will be charged again.  Credit will be given, less shipping and restocking fee, when incorrect parts are returned.  All shipping is your responsibility.  OTHER:  Some of the items not listed above are shipped direct from the manufacturer and may be covered under a separate manufacturer warranty and return policy. However, you must call Arnev Products Customer Service to receive clarification (800-260-1181).

  PLEASE THROW AWAY LOOSE SCREWS, AS THEY COULD DAMAGE THE PRODUCTS
IN THE RETURN.
   
 Items must be returned in a BOX with appropriate padding.   No padded envelopes will be accepted. 
  
Send box to:                                         
Arnev Products, Inc.
Attn: Products Returns Department
11521 Seminole Road
Dunnellon, FL 34431
with RMA# clearly displayed on the outside of the box.
  
 The return must be insured for the value of the contents.
   
  A credit (minus any fees listed above) will be issued to your account upon receipt of returns following this procedure.  Please allow two weeks to process a return.

Consumer returns that do not meet these standards will be refused.
 
To expedite your return, please high-light and print out the form below, write clearly and include it with the return:
 
Arnev Products Return Policy Form Below to high-light
and Print out along with your return
 
We want you to be satisfied with your purchase. If you are not satisfied, you can return or exchange the selected items within 30 days of receipt .  But there is a restocking fee on most products of 20%, however floor boxes are 25%;'[ppmn .
 

1. Contact Arnev Products Customer Service at 800-260-1181 to receive an RMA (Return Merchandise Authorization) number . No credits will be issued for items returned without an RMA ( Return Merchandise Authorization.)  No items will be accepted for a return and refund after 30 days of receipt of the order.  

2. All Custom paint finishes, or Rustic designs, Stonique stone products, and Custom wood products are not returnable, sorry! 

No credit will be given on Jewel Tone Glass products, even if ordered incorrectly. Once the custom finish is applied to a glass switchplate, there is no way to correct this or refinish the product. Thank you for your understanding.

  

EXCEPTIONS for returns: No restocking fee for defective or damaged merchandise, or if you were sent products different than the ones on your order form.

DEFECTIVE, DAMAGED or INCORRECT ITEMS

All defective, damaged or incorrect items will be replaced at NO CHARGE.
 
IF YOU ORDERED INCORRECTLY.   If you ordered incorrectly, when you call, a new order will be processed and your credit card will be charged again. Credit will be given, less shipping and restocking fee, when incorrect parts are returned. All shipping is your responsibility.
 
OTHER: Some of the items not listed above are shipped direct from the manufacturer and may be covered under a separate manufacturer warranty and return policy.
 
However, you must call Arnev Products Customer Service to receive clarification (800-260-1181).
   PLEASE THROW AWAY LOOSE SCREWS ON OUR METAL SWITCH PLATES, AS THEY COULD DAMAGE THE PRODUCTS IN THE RETURN.
 
Items must be returned in a BOX with appropriate padding. No padded envelopes will be accepted.
 
 Send box to:   
 Arnev Products, Inc.
 
 
Returns Department
 

11521 Seminole Road

Dunnellon, FL 34431

 
 
with RMA# clearly displayed on the outside of the box.

The return must be insured for the value of the contents .

 A credit (minus any fees listed above) will be issued to your account upon receipt of returns following this procedure. Please allow two weeks to process a return.

To expedite your return, please write clearly and include this with the return CHECK LIST: Please initial each instruction.

I have received my RMA number and will write it on the outside of the box. _______

I have carefully packaged the return with padding between each part because damaged parts will not receive credit. _______

There are no loose screws in the box. _______

I will include a copy of the packing list, if available. _______

HIGH-LIGHT AND PRINT THIS FORM BELOW AND SEND WITH YOUR RETURN

Name On the Order________________________________________________________
 

Address_________________________________________________________________

City_____________________State_________Zip__________RMA #_______________

Order # (5 digit)______________ Telephone__________________________

E-mail __________________________________ Date of your order___________________

Reason for return__________________________________________________________

________________________________________________________________________
 
________________________________________________________________________