Switchplate Sizes, Customer Care, Warranty & FAQ's

Customer Care and Frequently Asked Questions 

 

Switchplate Sizes
All our products are what's referred to as a mid-sized part. They are a bit larger than the standard size, but not over-sized. Using a mid-sized part usually covers up any irregularities that could have occurred when the dry wall was cut for the electrical box openings, which does occur quite often. Also, this would cover up any outlines, or paint or wallpaper color differences left by the old light switch plates. However, they are not so oversized that they don't fit into the space usually allotted for the standard size plates.

 

Metal and Porcelain Enamel Switchplate sizing:

 * For Glass Mirrored & Custom Wood, see below*

One gang switch plates
(Singles-A, Single Outlets-B, Single Groundfaults-F)
 3 " wide by 5 " high
Two gang switch plates
(Doubles-C, Combo's-D, Double Groundfaults-K, etc.)
 4 7/8" wide by 5 " high
Three gang switch plates
(Triples-E, Triple Groundfaults-J, Groundfault/Double Switch-Q etc.)
 6 11/16" wide by 5 " high
Four gang switch plates
(Quad Switches-L, Outlet Cover/Triple Switch-O, etc.)
 8 1/2" wide by 5 " high
Five gang switch plates
(5-Switch-5S, 5-Groundfault/Rocker-5 GF/R)
 10 5/16" wide by 5 " high
Six gang switch plates
(6-Switch-6S, 6-Groundfault/Rocker-6 GF/R)
 12 1/16" wide by 5 " high
Seven gang switch plates
(7-Switch-7S, 7-Groundfault/Rocker-7 GF/R)
 13 7/8" wide by 5 " high
Eight gang switch plates
(8-Switch-8S, 8-Groundfault/Rocker-8 GF/R)
 15 3/4" wide by 5 " high
 

Glass Mirrored/Frosted Glass/Jeweled Tone, and Clear Glass sizing:

 

One gang switchplates
(Singles-A, Single Outlets-B, Single Groundfaults-F, Single Blanks, etc.)
 3 1/2" wide by 5 1/4" high
Two gang switchplates
(Doubles-C, Combo's-D, Double Groundfaults-K, Double blanks, etc.)
 5 1/4" wide by 5 1/4" high
Three gang switchplates
(Triples-E, Triple Groundfaults-J, Groundfault/Double Switch-Q, etc.)
 7 1/4" wide by 5 1/4" high
Four gang switchplates
(Quad Switches-L, Outlet Cover/Triple Switch-O, etc.)
 9" wide by 5 1/4" high
Five gang switchplates
(5-Switch-5S, 5-Groundfault/Rocker-5 GF/R)
 11" wide by 5 1/4" high
Six gang switchplates
(6-Switch-6S, 6-Groundfault/Rocker-6 GF/R)
 12 5/8" wide by 5 1/4" high
 
Acrylic Mirrored Switchplate Sizes
Singles-A, Single Outlets-B, Single Groudfaults-F, Single Blanks are 5-1/4" tall x 3 1/2" wide
Doubles-C, Combo's-D, Double Groundfaults, etc are 5-1/4" x 5-1/4"
Triple sizes-E, Triple Groundfaults-J, Groundfault/Double Switch-Q, etc. are 6" tall x 7-13/16" wide
Four gang sizes like Quad switches-L, Outlet Cover/Triple Switch-O, etc. are 6" tall x 9-5/8" wide
Five gang sizes like 5S, 5GF/R, etc. are 6" tall x 11-1/2" wide
Six gang sizes like 6S, 6GF/R, etc. are 6" tall x 13-1/4" wide

Custom Wood Switchplate sizing:

 

One gang switchplates
(Singles, Single Outlets, Single Groundfaults, Single Blanks, etc.)
 3 3/16" wide by 5" high
Two gang switchplates
(Doubles, Combo's, Double Groundfaults, Double blanks, etc.)
 5" wide by 5" high
Three gang switchplates
(Triples, Triple Groundfaults, Groundfault/Double Switch, etc.)
 6 13/16" wide by 5" high
Four gang switchplates
(Quad Switches, Outlet Cover/Triple Switch, etc.)
 9" wide by 5" high
Five gang switchplates
(5-Switch, 5-Groundfault/Rocker, etc.)
 10 13/16" wide by 5" high
Six gang switchplates
(6-Switch, 6-Groundfault/Rocker, etc.)
 12 5/8" wide by 5" high
Seven gang switchplates
(7-Switch, 7-Groundfault/Rocker, etc.)
 14 7/16" wide by 5" high
Eight gang switchplates
(8-Switch, 8-Groundfault/Rocker, etc.)
16 1/4" wide by 5" high
  All custom wood sizes are + or - 3/16" and about 1/4 inch thick, much like a regular plastic switchplate.
 
Stonique custom stone switchplate sizes
 
One gang switchplates
(Singles, Single Outlets, Single Groundfaults, Single Blanks, etc.)
 3.375"w x 5.125"h
Two gang switchplates
(Doubles, Combo's, Double Groundfaults, Double blanks, etc.)
 5.125"w x 5.125"h
Three gang switchplates
(Triples, Triple Groundfaults, Groundfault/Double Switch, etc.)
 7"w x 5.125"h
Four gang switchplates
(Quad Switches, Outlet Cover/Triple Switch, Triple Groundfault, etc.)
8.75"w x 5.125"h

 Rustic Animals Sizes

 All Switch Plate areas are about 3.5 inches by 5 inches, and if there is a rustic design, the total size from top to bottom is about 7-1/8th inches tall for the Oak Leaf, to 9.5 inches tall for the Bear.

 

All switchplates have standard placement for the switches, receptacles, and screw holes. In some cases you will need to compare the measurements to be sure there will be enough space between your switch and the door jam.

Our plates can be flipped up-side-down to fit your particular electrical configuration. (See Picture Below)


Let's say you have combination style, with the switches on one side, and the outlets on the other side. You can just flip the part over, and this works great in all cases.

 

Telephone, Cable TV, CAT5 and Blank switch plate information
We offer telephone, cable TV, CAT5 and blank inserts that fit into any of our GFI (decora style) switch plate cover. They're available in white, cream, and gray to color co-ordinate with any of our switchplates. Very easy installation. Simply remove the old wall plate, attach the telephone wire lines to the new insert (which are color coded, red, green, black, and yellow), or screw in the cable TV line to the insert, and screw the insert into existing electrical box in the wall. For the blanks, also screw it to the existing electrical box in the wall. Then screw your new GFI (decora type) light switch cover to the insert. It's just that simple. Click here to see the colors and styles.
 

Finishes, Colors and Cleaning Instructions
With the exception of our mirrored glass switch plates, all our products are made of metal. They come with matching screws and may be cleaned with furniture polish applied to a soft clean cloth. We don't recommend this for our Arizona Sand texture finish or our mirrored glass switch plates, but everything else works just fine. We do recommend using some polish or WD-40 on the electrical openings and edges of the brass and brushed steel before mounting them on the wall. We don't recommend the lacquered finishes for extreme high humidity areas. All switchplates have non-tarnishing finishes, under normal circumstances. Polished Brass and brushed steel light switchplates have a lacquer finish. The brushed steel wallplate very closely match the color and tone of stainless steel used in appliances and sinks. Pewter, Sand texture, and Terra-Cotta, have our exclusive powder paint electro-static custom finish. Matte Black, and High Gloss White wallplates have an enamel powder paint finish. Our White porcelain enamel is very similar to a fine porcelain sink in your bathroom or kitchen. It's like a white porcelain gas or electric stove top.



Payment Methods:

 

Credit Card
We accept Visa, MasterCard, American Express, and Discover. We process all credit cards through our secured shopping cart by www.x-cart.com. We have a secured credit card company, and use their secured credit card processing software. We must get BOTH authorization and address verification in order to process your order. Please be sure that the Billing Address listed when paying by credit card is the same one on file with the credit card company (where your bill is sent). If it is not the same, this will delay your order, as we cannot process it until the correct information is received. We will contact you if we have a problem. Your credit card is charged when the order is confirmed.  Your order usually will ship within 48 hours of confirmation for all in stock items.  However, on custom finishes like our jeweled tone glass, custom corner designs and custom 38 finishes, custom wood or custom finishes on floor box covers, are shipped direct to you from our crafter vendor, and could take up to 14 working days for delivery.  This is our policy!



Mail-in orders
We also accept cashier's checks, money orders, and personal or company checks. However we will not begin preparing your order until we have received the payment. In the case of a personal or company check, your order will not be sent until the check has cleared. This generally delays the order by about two weeks. We do charge a $35 fee for bounced or NSF checks.



Phone Orders
If you prefer to phone in an order, you may call us M-F, 8:30AM - 4:00PM CST at 800-260-1181. We are generally in the office these hours, but may not be available to answer the phone if we are taking care of customers, or involved in manufacturing. You may leave a detailed message and we will return your call as soon as we are free.

It is preferred that you place your order online, as all your information will be quickly and correctly entered and you will be able to track your order progress. If you have a question, please email us. We check our email throughout the day and can generally get right back to you. If you have a more complicated question you would prefer discussing on the phone, you may certainly call us.



International orders
If your credit card billing address is in a country other than the U.S., we request customers to please e-mail us the 3 or 4 digit security code number for the credit card used. This CCVCID number is a security precaution for your protection to prevent unauthorized use of your card. It can be found on the signature strip on the back of your credit card or above the last four digits of your credit card number on the front of your card.


Order Status
If your credit card billing address is in a country other than the U.S., we request customers to please e-mail us the 3 or 4 digit security code number for the credit card used. This CCVCID number is a security precaution for your protection to prevent unauthorized use of your card. It can be found on the signature strip on the back of your credit card or above the last four digits of your credit card number on the front of your card.


Shipping and Handling:

Ground Shipment only. Please call us for orders that require 2 day or overnight shipment at 800-260-1181, or 715-799-3167.
 

Add'l delivery charges apply to APO, FPO, and addresses outside the 48 states, not to exceed the actual costs incurred. All special delivery by UPS (Next Day Air-2nd Day Air-3 Day Select, etc.) are available and will be charged the actual extra UPS rates from all our shipping locations-Wisconsin, Washington State, Georgia, or Illinois warehouses, depending on the products ordered. Availability

Unfortunately, we sometimes have to backorder our switchplates, but usually for not more than three weeks. We try our best, but out of stock situations do occur on very rare occasions. We will notify you first before shipping your order if one or more items are permanently unavailable so that you may make changes in your selections as necessary.


Warranty
If there is a problem with any of our metal, glass, acrylic, stonique, or  custom 38 finished switch plates which was not caused by normal wear and tear, or high humidity invoirnments ,or where it could be affected by salt air, we will gladly fix or replace the switchplates for a period of one year from the date of purchase.
  These are not intended for exterior use.
 
Custom Wood Switchplates warranty:  Special attention needs to be taken with our Custom Wood Switchplates, as follows:
 
1.   Never overtighten the screws, as this could crack the wood, even with a metal backing plate attached.
 
2.   When finishing these with stain or poly finish, be sure not to dip the wood wallplate into the stain of poly.  This will cause too much stain or poly to be soaked up by  the bare wood, and when it dries, it probably will warp or completely crack the wood switchplates.  The proper way is to use a soft brush or rag when applying the stain, and the stain must be removed as fast as possible and not left standing on the plates bare edges to be soaked into the wood. 
 
3.   Poly coat with only a soft brush, and the same technique applies with the bare edges of the wood, as this will cause warping problems if not properly applied.  We are not responsible for improperly finished custom wood switchplates.............Thank you, Arnev Products, Inc.
 
Returns and Exchanges
For over 20 years, Arnev Products, Inc. has been known for high quality switchplates and excellent customer service. We feel confidant that you will be pleased with your purchase and the service you receive. However, if you are not completely satisfied, you may return or exchange any item within 30 days of receipt.  However, there will be restocking fees of 20-30% depending on what the product ordered is.   For your information, all floor boxes are a 25% restocking fee, as we do not manufacture these items and this is what the manufacturer charges us for a return.  

For more information and to view our complete Return/RMA policy, please call 800-260-1181.


Short Ship Claims
Short ship claims must be made within 5 days of receipt of the package. All items listed on the invoice should be in the box. Backorders are listed and are noted as backorders. If you believe you have been short shipped an item, please first double check all packing materials. If the part is still missing, e-mail us at arnev@frontiernet.net or call us at 800-260-1181, or 715-799-5944. Or, fax us at 715-799-3117.


Wholesale Orders
If you're a retailer, and would like Wholesale information - Click Here for information required for becoming an Arnev Products, Inc. retailer.


Special Items for Crafters and Retailers
  • Bare metal switchplates with no designs are also available in all styles and sizes for crafters and companies who want to finish the parts themselves with their own special colors or textures (minimum order required)
  • Special wholesale prices (minimum orders required)
  • Custom packaging available (minimum orders required)
  • Skin Packaging on beautiful two color skincard available for retail stores.

Catalogs
We are very sorry, but we do not print a catalog as it usually would be out-of-date. Arnev Products, Inc. tries to introduce new products and designs frequently, so please use our web site, www.arnev.com, for our updated offerings. Please bookmark our site and visit often to see what's new.


Security and Privacy Guarantees
Arnev Products, Inc. offers secure online ordering using strong SSL encryption software. When entering your personal information, look for the "https" in the URL line (the "s" indicates a secure line) and for the lock or key symbol at the bottom of your screen. If you prefer, you may call us at 800-260-1181 and place your order by phone. If we are busy helping other customers, please leave a detailed message and we will return your call as soon as possible.

Safeguarding your privacy is the highest priority with us. When placing an order with Arnev Products, Inc., we must collect personal information from you including email address, shipping address, telephone number and credit card information. This information is needed to process your order or to contact you if there is a problem. We do not share, sell or otherwise distribute any personal information you provide to us with anyone outside Arnev Products, Inc.



Privacy Statement
Very simply, you keep us in business, so we want to be clear about how Arnev Products protects your privacy: E-mail addresses: We don't share them, period. We use e-mail to correspond with you about orders, and, if you choose, to send you information about new products. Mailing addresses: WE DO NOT SELL OUR MAILING LIST. Orders sent to us over the Web are securely transmitted to our Web server via HTTPS (also called "secure socket layer" or SSL). Once orders are on our server, they're encrypted and mailed to our office. No billing, shipping, or credit card information is stored on the server. Our computer is dedicated for our exclusive use; we don't share it with anyone else. Our Web server is only a Web server - it's not used for Web browsing and doesn't receive e-mail or news.



Contact Us
If you have any other questions, please feel free to
contact us .
 
When Appropriate Sales Taxes are applied to an order:
Appropriate Sales Tax will be added to all orders for the following states Florida, California, Wisconsin, Washington, Georgia, Illinois, only when products are shipped from our warehouses in those states direct to our customers with the delivered to addresses in these same states (i.e. products shipped from our Florida warehouse to a Florida customer).  By law, we are required to collect and pay these sales taxes......We don't like it, but that is the law!

Light Switchplates by Arnev Products,Inc.