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Customer Comments and Testimonials
Our guarantee of complete customer satisfaction with all of our products is very important to us. If you're not satisfied for any reason with our products, you can send the switchplates back within 30 days for a full refund of the original purchase price. However, we do understand that sometimes you will order products well before the construction job is completed, so if there is a change in electrical configurations, or some other changes made after you've purchased, we will consider your request, and do everything we can do to get you the switchplates you need to complete the construction or remodeling job.
We could tell you how great our customer service is, but don't take our word for it! We feel that is best left to the people who can really attest to our customer service and the quality of our switch plates - our satisfied customers. So, we've placed these unsolicited comments we received from our customers for you to judge for yourself.
These are comments from folks who took the time to write a sentence or two about our customer service, and the quality of our switch plates. All of them are very much appreciated, and we hope this will help you when making your decision to purchase a very important part of your decorating or remodeling accessories, "Switchplates".
Christopher and Michelle Bowes
The order arrived a little while ago. To say that special plate fit like a glove would be an understatement, but it did fit. You're terrific.
I told at least 20 of my friends and associates about how you went out of your way to help me with this insane problem.
Hopefully it will result in orders, but either way...THANK YOU.
P.S. I've attached pictures of them on the wall. Perfect.
Capt. Ed McTiernan
100GT Master NC since 1988
GREAT JOB ! ! ! It's not too often that on line ordering especially for an odd-ball item goes this smooth. I was shocked when my order arrived in 3 days, was exactly what I wanted and the price was good. Keep up the good work, Nick Vloyanetes Brick, NJ
Hello ... The outlet covers I ordered from you on Saturday arrived today, and they are beautiful! They'll be the perfect complement to my new kitchen. Thank you so much for your prompt, courteous service. Right after placing my order online, I realized I had made a mistake. When I called to correct the order, the man I spoke with was very friendly and helpful. You get five stars from me ... and I'll be back!
St. Louis, MO
I received your custom wood face plates. I am so thrilled by the craftsmanship and quality of the product. Please let the person know that made these how happy I am with the work put in to this. I see so much poor craftsmanship these days. And I was not expecting face plates this nice. They are great and will work perfect for my needs.
Leber Coach Mfg.
I just ordered rocker type Terra Cotta switchplates and in two days they arrived exactly as ordered as to color and size, even more beautiful than the pictures. Thank you for such great service and I look forward to placing future orders.
Doris Goldstein, Delray Beach, Florida
I received my order yesterday and was very impressed. Your product was exactly as described, the quality of the brass is excellent, and the order reached me within days. It's rare for me to be this impressed with an internet order or a company, so I thought I should write this one down and let you know. Electrical covers to me are the "jewelry" in any well done room, and yours shine. I hope I have an opportunity to order from you again.
Bahama, North Carolina
I wanted to send a quick email to express how happy I am with your service and products. Placing my order for switchplates on your website was very simple. The communication was superb from start to finish and the shipment arrived very quickly and very carefully packaged. The switchplates are of very high quality and I am delighted with them.
Thank you so much!
A company that works on Saturday. Thank you. I've looked a
long time for this outlet cover. So glad I found one.
I received the switchplate. Thank you, it fits real nicely.
Thanks, they look great. I will be busy installing them this weekend.
Thank you for asking about my order. When I was ready to enter my Mastercard info, I noticed there was no "secure website lock" indicator at the bottom of the screen. No problem - I just called my order in the following day. Patti Evans was your customer service rep which assisted me. When I gave her my card info she emailed me back that it would not go thru. Since I work at the bank which issued the card I could see that the expiration date was input incorrectly causing an "expired date" denial. Your card services company had reversed it because their system could not handle an expiration date that far into the future (02/11). I assume they thought the info I had given was incorrect and reversed it causing the denial. I explained to your service rep - Patti - that your card services company was out of Mastercard regulation compliance by not being able to take an expiration date that far into the future. Very soon, I had another email from Patti that your card services company was taking care of the problem and I also saw an approval come across on my Mastercard. I emailed Patti that she was the best customer service rep I had ever worked with. Your company should be proud of your customer service! This email to me with your concerns as to why I did not finish my order is another fine example of your service.
My husband and I remodeled our bathroom and could not find a brass triple rocker switch plate. We searched on the internet and finally hit on your website. Your website was very organized, pictures were good and your selection is just what we had been looking for. Locally, we had looked at Lowe's and Home Depot in Hutchinson, Kansas. They only carried up to double rocker switch plates. We are planning a thousand foot addition to our home in the spring and your website is now on our list of favorites to shop on the internet.
Thanks again for such good customer service. Don't let any CEO let you cut back in that area. It seems too many companies have tried to save budgets in this area and don't realize the public is willing to pay a little extra for good, prompt service and a quality item. Your customer service rep saved a sale and created a repeat customer.
Dear Mr. Evans:
We are delighted that you have such a product. The majority of switchplates are going in renovated bathrooms which have been done in 1920s style Victorian tile. I believe that they will look great with the tile installation.
Love them and I will order more wall plates as our repainting begins again after the holidays.
Thank you so much!
Everything arrived and I am happy with the light switch plates. We put them up right away! Happy holidays to you!
Thank you so much for the promptness of my order. I love the switchplates. I used Yahoo to find your Web site and I was searching for "country switchplates". Your site was the only one I could find what I was looking for. I am very pleased.
To Whom It May Concern
I am writing to let you know that I just received my first order from your company today and am THRILLED with your light switch plates! Not only are the materials and construction of the switchplates top quality, but the delivery service was
SUPER fast (I ordered on Sunday night and received on Thursday) ...not to mention that the "punched heart" design looks wonderful in my kitchen! It was truly a pleasure doing business with your company and I wouldn't hesitate to order from
Thanks for everything.
The switchplates came today, they are all in place in my "new" kitchen, and they look fantastic!!!! Thanks much!
I just received my order. The switchplates are just beautiful, thank you! To answer your questions, I use MSN search, the keyword I used was southwestern switchplates, and yes - I sometimes click on the advertisements.
Thanks so much. I will refer you to my friends....
I got my order in the mail yesterday & installed all of the switchplates.
They are great & I just wanted to thank you for your first class service.
Awesome turn around time. Thanks!!
I received my order and I love the switch plates.
Project Manager - Northeast
Thanks, I received the wall switch plates and they are just what I was
Just a quick note to let you know that I love the wall plate.
very attractive and I am very pleased. Thank you so much. I am so glad I
found you on the web. Take care.
The light switch plates came today, they are all in place in my "new" kitchen, and they look fantastic!!!! Thanks much!
George and Bobby Siegle
I have received my switchplate (yesterday) and already put it in place. It looks good. I'm very pleased with it and will definitely consider your company for other orders. Thank you for your attention to the order and keeping me updated on the shipment.
The switch covers worked great! Thanks so much for your help. We will keep the information about your company in our files for future reference as we continue our remodeling venture.
I appreciate your thoughtfulness and attention. Thanks very much; I will be sure to pass along the name of your business to my friends and family! The light switch plates look great! Have a nice holiday weekend.
Received my order today! Super service, super products, I am totally
thrilled and satisfied and after we get the dining room and living room
painted, I will be back for more switchplates!
We got the switchplate yesterday. Looks great! Thanks !
Just to let you know how pleased I was with the quality of your switchplates!
Much heavier than I anticipated. Thanks!
switchplate arrived Wednesday : ) (I meant to email you right away)
I love it...it just covers the whole.
Thank you for your professional and personal service....you and your company are the greatest.
I might still be interested in the porcelain switchplates... are they a smidgen wider? I could use one a little wider.
Thanks again, Pam
We're very pleased with the polished brass punched heart switchplates
recently received from you.
Thanks again for the great service!
Mr. Arnie Evans,
Today I received my second order of switchplates from your company, and again I was very pleased when I opened the package. They were the same top quality as my first switchplate order.
I am sure if I decide in the future to order more switchplates, I will always get that excellent quality you have set for your products.
Sincerely a very satisfied customer,
As you can tell by my order, I am very pleased with the pewter switchplate. It looks very nice on my granite kitchen counter, beside my stainless steel refrigerator. I am sure I will be ordering more from you in the future, and I will pass on to my friends how helpful you have been.
Mr. Arne Evans,
I just received the switchplate and I am very impressed. You were right in saying I wouldn't be disappointed. I am very pleased and I would definitely order more of your switchplates. The promptness on my order was excellent. It is nice to know that some companies still can be counted on.
I first learned about your products through a Yahoo search for tin switchplates. I checked other sites, but yours had a better selection and after ordering, I was impressed with the quality of your product. Similar products are flimsy and your pewter covers are heavy and thick-very nicely made and with great detail; some look like they were pressed out of a cheap mold on an assembly line, yours look like they are high quality and constructed with care! I will definitely continue to order from your site! Thanks!
Fantastic, the light switch plates already arrived today.
Excellent web experience all around.
Your switchplates, we just love them!!
Just to let you know that I just received my wall plates and they have exceeded my expectations. I am so pleased that room by room, we will change them all over. I will also be pleased to recommend your company to friends here in the area. Anyway, just wanted to let you know how pleased I am.
Cheryl J Schiess
HI! I received the switchplates today and I love them. Thanks so much!
Received the switchplates, and we love them!!
Thanks for getting back to me. I am impressed with the manner in which you handle your customers.
I found you thru MSN - Switchplates. I was happy to have found you as we have a few "odd ball" sizes and I could not find what I needed elsewhere.
I am hoping I like the "punched border" effect.
I went to the PO today and they found the package! We live on a gated property and we sometimes have problems with deliveries. The PO usually leaves a redeliver notice in our mailbox but we never got one. Thanks for your quick response to my email. The switchplates are wonderful. I put some of them up. And I gave the enclosed brochures to my friend to show his wife. When we need replacements or more we'll order from you.
We received the switch plates today and they are already installed and look
great! Thank You! Jay
Thanks so much for the update--so far yours seem like a great company to work with--Diana Hock
Hello, We received our light switch plate order on 2-14.
I am very pleased
the appearance and quality.
I just wanted to let you know that I received my switchplates yesterday and was very pleased with the items. I was very surprised that it arrived so soon. Also, I was a little uncertain about doing business with a company over the internet that I didn't know, however, I received great service. I will not hesitate to recommend your company to my friends.
Thank you very much.
Thanks for the catalog of your switchplates. I also appreciate your prompt reply to my