I know we've all called a company and we get a message to push #1 for sales, then push #2 for service, push #3 for whatever, and so we do it, and then we get another message to push this, and push that, and you just want to pull your hair out when you finally get the right department, and then your call goes into voicemail. It's enough to drive a person crazy. This has been one of my pet peeves for years. Nobody answers the phone!
Everyone thinks we have all the time in the world to waste sitting and waiting for their precious customer service. Have they all lost their minds? Do they know my time is valuable to me and I'm sure yours is to you?
We are Arnev Products, Inc., at www.arnev.com, the "Hard to find Switchplate
" company, and we actually pay someone to answer our phones. Isn't that amazing? We have customer service, so why can't all the other companies just answer the phone too? Do they know how much money they are loosing with missed phone calls? Do they ever check their caller ID to see how many customers did not leave a message? I can't tell you how many times our customers are amazed that we actually answer the phone with a real human being on the other end. Many of them are totally shocked. Most of our competition on line do not even put a telephone number on their website so you could call them. I'm expected to just enter my Visa Card into their shopping cart, and I can't even speak to a real person? And if the product is not what I need, I have to pay a re-stocking fee, when I couldn't even ask someone if this is indeed the product I need! Something is not right about that! Other companies expect you to order their products and if you have a question, the only way you are allowed to speak to them is by e-mail! And they don't respond for two days! I am busy, and when I have the time to order something, I want to conclude the purchase NOW, at MY convenience, not in two days.
When I encounter this, I just figure I have two days to find someone else who values my business
. Americans have gotten so accustomed to automated answering systems it's almost second nature to us. When are we going to fight back? When are we going to make a stand? Don't they know how much business they are loosing because of this ridiculous nightmare of forcing us to wait and wait, and then we have to leave another stupid message? Hire someone who is courteous, with a nice voice, and attentive to your customers needs, even if all they can do is take a message. At least a human being is answering the phone. I promise sales will go up. Then some companies have customer service reps who can hardly speak English. Human, yes, but often very difficult to understand. I never in my life thought I would be making so many international calls, especially to India.
If you're looking for electrical switch plate covers, floor boxes, electrical receptacles, audio-video floor boxes, and want your questions answered before you buy, or just want someone to talk to, you can call us at Arnev Products, Inc. 800-260-1181. We actually answer the phones from 7 AM to 5 PM, central time, from Monday through Thursday, and we are closed on Fridays with live customer service. After that, we go home.