Return Policy
Effective 5-23-2007

1. Call us within 30 days of the receipt of your order for a return merchandise authorization (RMA) number at 1-800-260-1181.  Write the RMA on the outside of the box. Any return without an RMA number will not receive credit.
    

2. Returns MUST be sent in a BOX. Returns sent in ANYTHING other than a box will not receive credit.  PLEASE TAPE THE BOX CLOSED!!
    

3. There is a 20% restocking fee for the return of in stock items. There is a 25% restocking fee for floor boxes and a 30% restocking fee for custom wood, custom finishes and “Anne At Home” returns.
    

4. All orders are filled using a duplicate of your order. WE DO NOT REWRITE ANY ORDERS. If you ordered incorrectly, we will place a second order and we will recharge your credit card. When we receive your return we will credit your card, less shipping and re-stocking fee.
    

5. If you ordered correctly, but we sent the wrong merchandise, we will send the correct merchandise and a postage paid call tag for the return.
    

6. Any packages marked “REFUSED” or “RETURN TO SENDER” will NOT receive a credit.
    

7. Items returned “POSTAGE DUE” will receive credit less restocking fee, original postage amount, postage due amount and 10% processing fee. If there is no RMA number, there will be NO credit.
    

8. Items must be returned in resellable condition, in original packaging. Broken, scratched or otherwise damaged returns will not receive credit. For your protection, please insure your return.
    

9. Items must be returned in adequate padding BETWEEN EACH PART to prevent damage. Flip the screws to the back of the plate to prevent scratches to the front. There must be enough padding to secure the merchandise and prevent the merchandise from bouncing around in the box. Returns sent unsecured in the box, as evidenced by rattling or broken glass, shall be returned to you UNOPENED.
   
   FOR OUR PROTECTION: This return policy is on file with our credit card processing company. If you did not receive credit because of your failure to adhere to this policy, and you attempt to contest your credit card charge as a result, YOUR CLAIM WILL BE DENIED.
   
   
   Please print your information and include this form with your return to:
   
   Arnev Products Return Department
   N1530 Spring Glen Road, Keshena, WI. 54135
    

Name: _____________________________________________________________________________

Address: ___________________________________________________________________________

City: _________________________State: ___________Zip Code: _____________

Phone Number: _____________________________

Order Number: ______________________      Date of order: _______________________

RMA Number: __________________

Reason for return: _____________________________________________________________________

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