TOPICS
Switchplate Measurements
Telephone, Cable TV, CAT5, and Blank switch plate information
Finishes, Colors and Cleaning Instructions
Payment Methods
Credit Card
Mail-in orders
Phone Orders
International orders
Order Status
Shipping and Handling Rates
Availability
Warranty
Returns and Exchanges
Short Ship Claims
Wholesale Orders
Special Items for Crafters and Retailers
Catalogs
Security and Privacy Guarantees
Privacy Statement
Contact Us

All switchplates have standard placement for the switches, receptacles, and screw holes. In some cases you will need to compare the measurements to be sure there will be enough space between your switch and the door jam.

Our plates can be flipped up-side-down to fit your particular electrical configuration. (See Picture Below)

Let’s say you have combination style, with the switches on one side, and the outlets on the other side. You can just flip the part over, and this works great in all cases.
 

Telephone, Cable TV, CAT5 and Blank switch plate information
We offer telephone, cable TV, CAT5 and blank inserts that fit into any of our GFI (decora style) switch plate cover. They’re available in white, cream, and gray to color co-ordinate with any of our switchplates. Very easy installation. Simply remove the old wall plate, attach the telephone wire lines to the new insert (which are color coded, red, green, black, and yellow), or screw in the cable TV line to the insert, and screw the insert into existing electrical box in the wall. For the blanks, also screw it to the existing electrical box in the wall. Then screw your new GFI (decora type) light switch cover to the insert. It’s just that simple. Click here to see the colors and styles.
 

Finishes, Colors and Cleaning Instructions
With the exception of our mirrored glass switch plates, all our products are made of metal. They come with matching screws and may be cleaned with furniture polish applied to a soft clean cloth. We don’t recommend this for our Arizona Sand texture finish or our mirrored glass switch plates, but everything else works just fine. We do recommend using some polish or WD-40 on the electrical openings and edges of the brass and brushed steel before mounting them on the wall. We don’t recommend the lacquered finishes for extreme high humidity areas. All switchplates have non-tarnishing finishes, under normal circumstances. Polished Brass and brushed steel light switchplates have a lacquer finish. The brushed steel wallplate very closely match the color and tone of stainless steel used in appliances and sinks. Pewter, Sand texture, and Terra-Cotta, have our exclusive powder paint electro-static custom finish. Matte Black, and High Gloss White wallplates have an enamel powder paint finish. Our White porcelain enamel is very similar to a fine porcelain sink in your bathroom or kitchen. It’s like a white porcelain gas or electric stove top.


Payment Methods:

Credit Card
We accept Visa, MasterCard, American Express, and Discover. We process all credit cards through our secured shopping cart by www.coolcart.com. We have a secured credit card company with CardService International, and use their secured credit card LinkPoint HTML processing software. We must get BOTH authorization and address verification in order to process your order. Please be sure that the Billing Address listed when paying by credit card is the same one on file with the credit card company (where your bill is sent). If it is not the same, this will delay your order, as we cannot process it until the correct information is received. We will contact you if we have a problem. Your credit card is not charged until the order is confirmed and shipped. This is our policy!


Mail-in orders
We also accept cashier's checks, money orders, and personal or company checks. However we will not begin preparing your order until we have received the payment. In the case of a personal or company check, your order will not be sent until the check has cleared. This generally delays the order by about two weeks. We do charge a $25 fee for bounced or NSF checks.


Phone Orders
If you prefer to phone in an order, you may call us M-F, 8:30AM – 4:00PM CST at 800-260-1181. We are generally in the office these hours, but may not be available to answer the phone if we are taking care of customers, or involved in manufacturing. You may leave a detailed message and we will return your call as soon as we are free.

It is preferred that you place your order online, as all your information will be quickly and correctly entered and you will be able to track your order progress. If you have a question, please email us. We check our email throughout the day and can generally get right back to you. If you have a more complicated question you would prefer discussing on the phone, you may certainly call us.


International orders
If your credit card billing address is in a country other than the U.S., we request customers to please e-mail us the 3 or 4 digit security code number for the credit card used. This CCVCID number is a security precaution for your protection to prevent unauthorized use of your card. It can be found on the signature strip on the back of your credit card or above the last four digits of your credit card number on the front of your card.


Order Status
If your credit card billing address is in a country other than the U.S., we request customers to please e-mail us the 3 or 4 digit security code number for the credit card used. This CCVCID number is a security precaution for your protection to prevent unauthorized use of your card. It can be found on the signature strip on the back of your credit card or above the last four digits of your credit card number on the front of your card.


Shipping and Handling Rates
Due to the high cost of the recent fuel surcharges we find it necessary to raise our standard shipping rates as of 8-7-08. If the fuel surcharges do come down in the future, we will at that time adjust these rates. UPS and USPS ground shipping and handling now starts at $9.75 for your first part and $0.25 cents for each additional part. If you would like your order to be shipped via Express Shipping, please contact Customer Service at 800-260-1181 to place your order, and they will let you know if it's available for your area.  Please note that all wood switchplate orders can only ship via the US Mail, no UPS is offered, sorry.  We apologize for this increase but we have no choice in this matter at this time. We don't make money on our shipping and handling, as we only break even.


Availability
Unfortunately, we sometimes have to backorder our switchplates, but usually for not more than three weeks. We try our best, but out of stock situations do occur on very rare occasions. We will notify you first before shipping your order if one or more items are permanently unavailable so that you may make changes in your selections as necessary.


Warranty
If there is a problem with any of our switch plates which was not caused by normal wear and tear, or high humidity invoirnments ,or where it could be affected by salt air, we will gladly fix or replace the switchplates for a period of one year from the date of purchase.  These are not intended for exterior use.


Returns and Exchanges
For nineteen years now, Arnev Products, Inc. has been known for high quality switchplates and excellent customer service. We feel confidant that you will be pleased with your purchase and the service you receive. However, if you are not completely satisfied, you may return or exchange any item within 30 days of receipt.

For more information and to view our complete Return/RMA policy, please click here.

Short Ship Claims
Short ship claims must be made within 5 days of receipt of the package. All items listed on the invoice should be in the box. Backorders are listed and are noted as backorders. If you believe you have been short shipped an item, please first double check all packing materials. If the part is still missing, e-mail us at arnev@frontiernet.net or call us at 800-260-1181, or 715-799-5944. Or, fax us at 715-799-3117.


Wholesale Orders
If you're a retailer, and would like Wholesale information - Click Here for information required for becoming an Arnev Products, Inc. retailer.


Special Items for Crafters and Retailers

• Bare metal switchplates with no designs are also available in all styles and sizes for crafters and companies who want to finish the parts themselves with their own special colors or textures (minimum order required)
• Special wholesale prices (minimum orders required)
• Custom packaging available (minimum orders required)
• Skin Packaging on beautiful two color skincard available for retail stores.

Catalogs
We are very sorry, but we do not print a catalog as it usually would be out-of-date. Arnev Products, Inc. tries to introduce new products and designs frequently, so please use our web site, www.arnev.com, for our updated offerings. Please bookmark our site and visit often to see what’s new.


Security and Privacy Guarantees
Arnev Products, Inc. offers secure online ordering using strong SSL encryption software. When entering your personal information, look for the "https" in the URL line (the "s" indicates a secure line) and for the lock or key symbol at the bottom of your screen. If you prefer, you may call us at 800-260-1181 and place your order by phone. If we are busy helping other customers, please leave a detailed message and we will return your call as soon as possible.

Safeguarding your privacy is the highest priority with us. When placing an order with Arnev Products, Inc., we must collect personal information from you including email address, shipping address, telephone number and credit card information. This information is needed to process your order or to contact you if there is a problem. We do not share, sell or otherwise distribute any personal information you provide to us with anyone outside Arnev Products, Inc.


Privacy Statement
Very simply, you keep us in business, so we want to be clear about how Arnev Products protects your privacy: E-mail addresses: We don't share them, period. We use e-mail to correspond with you about orders, and, if you choose, to send you information about new products. Mailing addresses: WE DO NOT SELL OUR MAILING LIST. Orders sent to us over the Web are securely transmitted to our Web server via HTTPS (also called "secure socket layer" or SSL). Once orders are on our server, they're encrypted and mailed to our office. No billing, shipping, or credit card information is stored on the server. Our computer is dedicated for our exclusive use; we don't share it with anyone else. Our Web server is only a Web server - it's not used for Web browsing and doesn't receive e-mail or news.


Contact Us
If you have any other questions, please feel free to contact us.